B3.0-FM002 Grievances, Complaints and Appeals Form FE

Purpose

For the purpose of lodging a formal complaint or appeal, complete this form and return it to student.resolutions@foundationeducation.edu.au or post to the Foundation Education, PO Box 508, FORTITUDE VALLEY, QLD 4006.

Submit to Student Resolutions Team

© Copyright Biztree Inc. 2010. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL AUTOMATICALLY BE SUED IN A COURT OF LAW. Your details
Date
Your name
Contact details	Phone
Address
Email
Indicate which of the following applies to you:
☐ Prospective student ☐ Current student ☐ Past student ☐ Workplace or Employer ☐ Partner Organisation ☐ Other
Indicate if you are lodging a complaint, appeal, or an assessment appeal.
☐ Complaint ☐ Appeal (unrelated to assessment items) ☐ Assessment Appeal
Confirm the policy, or terms and conditions which you believe have been breached or were not appropriately followed at the informal stage.
☐ Policy
☐ Terms and conditions
Do you have any new evidence or information which has not already been considered at the informal stage? If yes, continue with this form. If no, then the original decision is likely to stand.
☐ Yes ☐ No
Outline the reasons for your formal complaint or appeal in as much detail as possible. A timeline of events and supportive evidence is required (You may attach additional pages and supporting information or evidence as needed).
For complaints and appeals not related to assessment, complete the following.
What is the preferred outcome of your complaint or appeal?
Are there particular staff members who may need be involved in the investigation of this complaint or appeal? If so, why.
For assessment appeals, please complete the following.
Which unit and/or task is this appeal in relation to?
Do you have any further comments or feedback?
© Copyright Biztree Inc. 2010. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW. All rights reserved. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL AUTOMATICALLY BE SUED IN A COURT OF LAW. Student declaration
I declare that the information contained within this formal complaint or appeal is true and correct. I understand that all claims and evidence that I supply for consideration will be verified in the decision making process.
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Signature	Date

OFFICE USE ONLY
Course cost
Amount paid
Completed units of competency
Student last access to LMS
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Signature	Date